Privacy Policy

Your data is in safe hands

Dispatch Lux is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.

Information Collected

In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Mozilla Firefox, Google Chrome, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. Dispatch Lux uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.

Use Of Your Information

We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to respond to specific requests from visitors; (3) to protect the security or integrity of our Site when necessary; (4) to send you notices and solicitations regarding Site and our businesses; and (5) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us. At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

Disclosure of Information

Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by Dispatch Lux. Dispatch Lux do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

Other Websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.


A technology called ‘cookies’ may be used to provide you with tailored information. A ‘cookie’ is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

Telephone Calls

We record all telephone calls for the protection of our customers and our staff. All calls to our 0845 145 1212 are charged at your local network rate.

Access Rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information Dispatch Lux holds about you:
Dispatch Lux, Unit 5, The Gateway, Wirral International Business Park,  Bromborough, Wirral CH62 3NX

Refund Policy

A full refund will be issued for orders that are cancelled prior to collection. To cancel your order, please call us on 6167 238 526, Monday-Friday 8:00am – 6:30pm, Saturdays 9:00am - 1:00pm.

Refunds are not issued for failed collections. If your parcel is not collected during the pre-requested time, please contact us to rearrange a collection.

Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that the carrier has acted negligently. In rare events of parcel loss or damage, up to 100% of your carriage costs will be refunded. (Please note: TNT claims for damage will only be accepted if the parcel is signed for as damaged upon delivery).

If your parcel is returned without it having left UK due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the UK carriage costs and will be issued with a partial refund for the overseas carriage costs.

For UPS shipments only: if your parcel is returned to you without it having left the UK due to it failing an x-ray screening (i.e. if it is deemed "too dense for X-ray"), you will be issued with a full refund.

Secure Payment Methods

At Dispatch Lux, all payments are handled by Adyen. This includes credit card, debit card and PayPal payments.

Following your order completion, you will automatically be redirected to the Adyen payment gateway. We do not store any of your payment information (bank, debit or credit card details). As soon as we have received payment, you will be sent an email containing your booking confirmation.

Dispatch Lux accepts the following payment methods:

  • PayPal
  • MasterCard
  • VISA

Dispatch Lux takes security very seriously. We are committed to protecting our customers and their personal data. We do not under any circumstances store or handle credit card details—all payments are handled via our payment providers. Any private or personal data that passes via our website is securely encrypted for your protection.

Our payment gateway

Adyen is audited by Trustwave, an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the Payment Card Industry Security Standards Council. Adyen is Level 1 compliant with Payment Card Industry Data Security Standards (PCI DSS), which is the highest level.

For full details, please visit the Adyen website.